Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may EXCHANGE it per the instructions below.
How to Exchange a Purchase:
If there has been an error on our part in fulfilling your order:
Call 608-478-0881 immediately or E-mail us immediately. We will do everything possible to make it right for you. It is very important that you do this no later than 3 days from the receipt of the order.
If you are not satisfied with an item you purchased from us:
All merchandise (unless otherwise indicated) may be returned for EXCHANGE ONLY(excluding shipping charges) within 15 days from date of shipment. Please email us, using your order # in the subject of the email and we will issue you an RMA #. The returned item must be in unused and new condition including the sealed and saleable original manufacturer’s packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools etc.) with manufacturer’s documentation (manuals, warranty cards, registration information etc) in it.
Upon receipt of the RA#, please write that on the outside of the package and mail back to:
5346 Missouri Rd.
Marshall, WI 53559
If you choose NOT to do an exchange and would rather do a straight return of the unused item, there will be a 10% restocking fee and your credit will also be less the cost we incurred to ship your item to you.
We have a No Return Policy on all undergarments including bras, panties, swimsuits, etc...Special or personalized orders, close-outs, specials, software, books, CD’s, DVD’s, cut arrows/shafts, etc. may not be returned under any circumstance other than to exchange due to defective product.
Our acceptance of a UPS/USPS package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of Eagle Archery. The item’s condition and ability to return to stock will be made at the time of receipt.
If we consider the item to be un-returnable, we will contact you with your options. Returns received after 15 days will carry a 20% restocking fee. Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear.
We reserve the right to refuse the return of any product that is used, damaged or un-sellable for any reason. Returned items can be exchanged or will be given a customer credit.
Please note that you are responsible for all shipping and handling costs when effecting a return.
You can always contact us if you have questions or need assistance.